- A dedicated customer oriented testing laboratory
Our showroom features our complete range of devices for product trials and process feasibility. Our mission is to deliver the best in-house service and support, whilst efficiently and effectively demonstrating to you, our ultrasonic technology capabilities. Dedicated specialists are available to perform trials with different equipment in order to propose you the best solution adapted to your specific product and need. Don’t hesitate to send us your products or to submit your request to our specialist.
- Strong machine manufacturer relationship :
Our privileged relation with our sister machine manufacturer company allows us to work together and develop specific solutions, such as mechanical structure, for implementation on off-line machine. Our engineering department works regularly in cooperation with our customer engineers to design adapted mechanical structure to your existing process line. This characteristic relationship is the key to our success with OEM !
- Great customer service :
Our sales team is composed with market specialists, with specific knowledge of various business sectors, to ensure the most appropriate answer to each customers' specific need : Quotation, Sales administration, Order follow-up, Logistics, ...
Our after-sales department is dedicated to Customer Services :
- Start up and commissioning of equipment worldwide. Our engineers ensure start-up for an optimum production of our equipment
- Training of customer’s operators. Our service proposes training of your operators to optimize your Decoup+’s device use and increase your productivity
- Spare-parts, repairs and equipment performances evaluation to maintain and keep your investment up-to-date